Frequently Asked Questions

How do I report a lost/stolen debit/ATM card?

Please call 1-800-500-1044 to report a lost or stolen card.

How do I reorder checks?

Use the below websites to reorder checks from Clarke American:

Consumer Checks: https://www.clarkeamerican.com/check

Business Checks: https://www.clarkeamerican.com/businesschecks

How do I add a stop payment?

Please contact either of our banking centers during normal operating hours and we will be happy to assist you. You can also place a stop payment through Online Banking or Cogent Connection.

How do I find a banking centers?

Visit any one of our banking centers today!

Orange City Banking Center
Phone: 386-774-0977
Address: 1113 Saxon Blvd
Orange City, FL 32763

M-F: 9:00 AM - 5:00 PM

Orlando Banking Center

Phone: 407-545-2662

420 S Orange Ave Suite 150

Orlando, FL 32801

M-F: 9:00 AM - 5:00 PM

Jacksonville Banking Center

Phone: 904-274-8880

5011 Gate Parkway Building 100

Suite 150
Jacksonville, FL 32256

M-F: 9:00 AM to 4:00 PM

Tampa Banking Center

Phone: 813-492-8030

1715 N Westshore Blvd.

Suite 150
Tampa, FL 33607

M-F: 9:00 AM to 5:00 PM

Clearwater Banking Center

Phone: 727-477-3180

28059 US Highway 19 N

Clearwater, FL 33607

M-F: 9:00 AM to 5:00 PM

Fort Myers Office

Phone: 239-766-8933

14421 Metropolis Ave.

Suite 102

Fort Myers, FL 33912

What is my ABA routing number?

Cogent Bank’s routing number is 063114661.

How do I change my password for online banking?

After logging into Online Banking, you will see an option for Password. Click on that option to change your password.

How do I transfer funds online?

After logging into the Online Banking, you will find an option to transfer funds between your accounts. It's super easy!

What account services can I access online?

Balance Information
History Information- includes images of checks front/back
Pay Bills
Wire Transfers
Transfer funds
Mobile Deposit
Reorder Checks
Download activity to Quicken or QuickBooks
Secure Email correspondence to bank personnel
Change your password
And much more!

How can I protect myself against Identity Fraud?

Please remember to use caution when disclosing personal and financial information. There are a number of ways you can help protect yourself from identity theft:

Sign the back of your credit and debit cards.
Keep your credit card receipts.
Report lost or stolen credit cards immediately.
Cancel and destroy all unused cards.
Leave out personal information on your checks.
Promptly collect incoming mail.
Shred your junk mail.
Don't drop your outgoing mail in your mailbox.
Review your credit reports.

Equifax 1-800-525-6285 or www.equifax.com

Experian: 1-888-397-3742 or www.experian.com
TransUnion: 1-800-680-7289 or www.transunion.com

Don't give out your personal information to unsolicited requests.
Keep your personal information in a safe place.

What is phishing?

Many financial institutions and companies that conduct business on the Internet have become the target of a form of online fraud called "phishing". Phishing usually take the form of unsolicited emails or pop-up Web pages. To make the phisher look official, scammers often include image and logos from legitimate companies.

How do I sign up for Internet Banking?

Click the Login button on the home page. This will take you to a screen that allows you to enroll. Or copy/paste the below link into the internet browser for access. It's fast and easy!