Skip Navigation Download Adobe® Acrobat Reader to view Portable Document Format (PDF)
Cogent Bank

Frequently Asked Questions

 
 
 
How do I report a lost/stolen debit/ATM card?
 
Please call 1-800-500-1044 to report a lost or stolen card.
 
 

How do I reorder checks?

Use the below websites to reorder checks from Clarke American:
 
 
 

How do I add a stop payment?

Please contact either of our branches during normal operating hours and we will be happy to assist you.  You can also place a stop payment through Online Banking or Cogent Connection.
 
 

How do I find a branch?

Visit any one of our branches today!
 
Orange City Banking Center
Phone: 386.774.0977
Address: 1113 Saxon Blvd
Orange City, FL 32763
 
Hours: M-Th 8:00AM - 5:00PM Drive up
Friday 8:00AM -  6:00PM Drive up
M-Th 9:00AM  -   4:00PM Lobby
Friday 9:00AM -  6:00PM Lobby
 
 
Orlando Banking Center
Phone: 407.276.4768
150 S Orange Ave Suite 111
Orlando, Fl 32801
 
M-F 9:00AM -  5:00PM Lobby

 

What is my ABA routing number?
 
Cogent Bank’s routing number is 06311466.
 
 

How do I change my password for online banking?

After logging into Online Banking, you will see an option for Password. Click on that option to change your password.
 
 

How do I transfer funds online?

After logging into the Online Banking, you will find an option to transfer funds between your accounts. It's super easy!
 
 

What account services can I access online?
 
  • Balance Information
  • History Information- includes images of checks front/back
  • Pay Bills
  • Transfer funds
  • Reorder Checks
  • Download activity to Quicken or QuickBooks
  • Secure Email correspondence to bank personnel
  • Change your password
  • And much more!
 
 

How can I protect myself against Identity Fraud?

Please remember to use caution when disclosing personal and financial information. There are a number of ways you can help protect yourself from identity theft:
 
  • Sign the back of your credit and debit cards.
  • Keep your credit card receipts.
  • Report lost or stolen credit cards immediately.
  • Cancel and destroy all unused cards.
  • Leave out personal information on your checks.
  • Promptly collect incoming mail.
  • Shred your junk mail.
  • Don't drop your outgoing mail in your mailbox.
  • Review your credit reports.
 
 
  • Don't give out your personal information to unsolicited requests.
  • Keep your personal information in a safe place.
 

What is phishing?

Many financial institutions and companies that conduct business on the Internet have become the target of a form of online fraud called "phishing".  Phishing usually take the form of unsolicited emails or pop-up Web pages. To make the phisher look official, scammers often include image and logos from legitimate companies.
 
 

How do I sign up for Internet Banking?

Click the Login button on the home page. This will take you to a screen that allows you to enroll. Or copy/paste the below link into the internet browser for access. It's fast and easy!